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Post all of your WGT Problems & Questions - Hans Replies!

Thu, Mar 14 2013 7:09 PM (47 replies)
  • newcastleb
    1,813 Posts
    Sat, Feb 16 2013 4:42 AM

    And a slightly different perspective- I have also experienced not receiving credits, but by going though the appropriate reporting procedures (with much useful information found here in the forums) and with patience and persistence, I have never not received credits eventually.

  • ZioMio
    4,680 Posts
    Sat, Feb 16 2013 10:31 AM

    newcastleb:
    with patience and persistence, I have never not received credits eventually.

     

    It is a good feeling when one is successful thats for sure, but gives FREE Credits a different meaning. You gotta work for them.

  • jimmassie
    53 Posts
    Sat, Feb 16 2013 11:13 AM

    Good luck on hearing from WGT, I have sent them 3 e-mails about my jumpy meter that has been going on for a week, asking for any suggestions on fixing my problem, and I have not heard from them yet.  Maybe some of you guys out there can help me, never had this problem before.

    jimmassie

  • SwingingRoofer
    456 Posts
    Sat, Feb 16 2013 12:04 PM

    jimmassie:

    Good luck on hearing from WGT, I have sent them 3 e-mails about my jumpy meter that has been going on for a week, asking for any suggestions on fixing my problem, and I have not heard from them yet.  Maybe some of you guys out there can help me, never had this problem before.

    jimmassie

    i had same prob i switched to internet explorer its fixed now make sure u clean your cache out n flash out then u should have no probs just by switching to explorer mine was fixed n mine was real bad on crome

  • Hanswurst72
    1,097 Posts
    Sat, Feb 16 2013 4:03 PM

    Hello jimmassie,

    this problem is sadly quite common at WGT. There can be several reasons for this "mistake". On the one hand, it can be a problem that is caused solely by your computer/settings. For example, that is the case when your computer gets seriously slowed down by random malware or (the better case for you) saves all new webpages you visit and settings you configure in the cache without deleting former settings. That can cause confusions in the way your computer processes this flash game. This part of the problem can only be solved by you, by checking your computer with a good antivir program, activating a firewall if you haven't done that yet and (i know nobody likes this sentence) clear your cache / temporary internet files / saved webpage trend.

    On the other hand, flash is a pretty good keyword. The problem is normally caused by a combination of one of the following two things and uncleared cache files.

    1) Your browser got updated and something in the implementation / processing of the flash engine got changed.

    2) Adobe Flash Player itself got updated and changed some characteristics.

    In case two, the same step as the final one of the first passage should solve your problem. In case one, redo the current browser update and restart your computer. If the problem still occurs, you might want to use a different browser (possibly Internet Explorer, Mozilla Firefox, Google Chrome, etc...) and see whether your game performance gets better by that (as proposed by SingingRoofer too, thanks for that).

    If you have any questions about the above steps, please feel free to write them down in this thread or send me a private message.

    Cheers, Hans

  • alosso
    21,094 Posts
    Sat, Feb 16 2013 10:56 PM

    Hanswurst72:
    I just send an email to WGT yesterday and received the answer today.
    Lucky you!

    I have a problem which bothers me as a CC owner.

    I have discussed the subject in the forum,
    I have mailed to nation@worldgolftour.com (then-said escalated service address),
    I have used the help-request form,
    I have mailed to members@worldgolftour.com which was offered to me as an alternative,
    I have asked WGTadmin by PM after he contacted me.

    I still have no satisfying answer while the problem persists.

    What else should I do?

  • wayne5347
    59 Posts
    Sun, Feb 17 2013 12:38 AM

    Same problem here yesterday when I added Google chrome as another browser. Adobe Flash player, etc. was automatically included in chrome and isn`t worth a tinkers damn( extremely jumpy meter). Went back to IE and it`s working fine now, although I also use Gamebooster which shuts down other system resources when gaming.

    My 2 pesos worth. 

  • Hanswurst72
    1,097 Posts
    Sun, Feb 17 2013 1:21 AM

    Hello alosso,

    you indeed followed all of the possible steps apart from sending a direct mail to support@wgt.com. I can't recommend this way of sending the info to all of these contact possibilities though, as it slows down the WGT customer support for everybody and reduces the importance of the single mail-addresses. I hope you get an answer for your problem soon.

    As that was no help at all for you so far, I would like you to post your problem again in this thread. That way, I could have a look at it and maybe find a solution for you.

    Cheers, Hans

  • alosso
    21,094 Posts
    Sun, Feb 17 2013 1:32 AM

    Thank you Hans.

    The heart of the question is, how comes I don't receive messages as a CC owner, e.g. about new or leaving members, while I do receive PM and purchase notifications. Nothing lost in my spam file. It worked before but stopped, last message was on 11-09-2012.

    Five of six contact tags are selected in my account, except for

    "Receive special offers from WGT partners".

  • Hanswurst72
    1,097 Posts
    Sun, Feb 17 2013 1:49 AM

    That indeed is a little bit tricky. In my opinion, it can't be caused by your settings as you didn't really change anything. Please contact 1-3 other country club owners that you know (for example: Transgressional (dsheavills), Carolina Sandhills (mreddy), TECC (jlucky3333)) and ask them, whether they receive the respective messages. In case they do, I will try to find an answer for your problem. Otherwise, it seems to be a programming issue of WGT, that I am not the right contact person for.

    Cheers, Hans

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