duffer19:
I'll say this much about the 'cost' of balls - real money or otherwise -
when some of the best players in the game won't bother playing a free club tournament or in non-challenge (credit risk/reward) mp matches because of golf ball usage for no return - then cost is a problem imho
very well said.
Generally, from my understanding of business, when you are relatively small (as I believe WGT still is), you want to expand to have as many players as possible, so you direct your efforts not only towards a small group of "profitable" customers, but towards all in order to make them happy, tell their friends what a nice game it is, perhaps worth playing, etc.
With such a lucrative game as golf there should be zillion of ways to earn money when you have lots of customers happy about you, even if they pay nothing directly to the game. Heck, agree with my golf shop next door that I could use my WGT credits to get a discount when buying gear... (which of course many shops would do, they often make discounts anyway).
Surely if you read forums you'd find many other good ideas how to improve the situation and customer satisfaction... But what it rather seems is that WGT thinks, as in that infamous quote, "I hear the voices and I know the speculations, but I am the decider, and I decide what's best..." :)