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What happened to customer service?

• wilducrest 34 Posts

  Fri, Oct 11 2013 10:34 AM

  Icon,

  Sorry about sending that to the wrong e-mail. At one time that was a working e-mail for WGT as my e-mail program had that saved and I did communicate with WGT using that e-mail address. 

  Is anyone going to address my question though? 

   

  Wil

• JaLaBar 1,254 Posts

  Fri, Oct 11 2013 11:09 AM

  "What happened to customer service?"

   

  There never was customer service.  There is lip service payed to customer service, but no such amenity for paying customers.

   

  A better question would be "Why is WGT manipulating the results of skill gaming?"

   

  Yes, if I look at a green, and there are is no movement left or right at all (and Yes, I've read enough putts here that anyone that says "There must have been break you didn't notice" is a moron), and I ding the putt and it slides off left, that is manipulating results.  When there is a slight wind at 7:00 (read, very slightly left) and I place the target on the pin, then ding and the ball lands RIGHT of the target, that is manipulation.  AND, I am pretty certain that manipulating results in skill gaming is a federal offense.

  I find it amusing that people complain about customer service but are fine with criminal activity.

• fitzroy1965 337 Posts

  Fri, Oct 11 2013 11:29 AM

  Dont forget  you can run your aim curser on the green and put it over the line you want to take and just watch the as the yardage chages  AND the elevation arrow will point up or down and it shows the amount in inches or feet.  takes alittle longer but would work, happy clicking.

• YankeeJim 25,827 Posts

  Fri, Oct 11 2013 11:35 AM

  JaLaBar:

  I find it amusing that people complain about customer service but are fine with criminal activity

   

  OK, we can just replace "deviation" with "manipulation" and you'll have a case.

  FFS, man, you daft?

• WGTicon 12,511 Posts

  Fri, Oct 11 2013 12:41 PM

  wilducrest:

  Icon,

  Sorry about sending that to the wrong e-mail. At one time that was a working e-mail for WGT as my e-mail program had that saved and I did communicate with WGT using that e-mail address. 

  Is anyone going to address my question though? 

   

  Wil

  hi

  they are waiting for your email. not much I can do here from my end.

  -wgticon

• nicka420 873 Posts

  Fri, Oct 11 2013 2:52 PM

  everytime i have a problem i go here... http://www.wgt.com/help-request.aspx  write what the issue is and they get back to me pretty quick, i have nothing but good things to say about the customer service that wgt has provided to me. try that it next time u have a problem it works for me.

  nicka420

• thebigeasy707 5,885 Posts

  Fri, Oct 11 2013 3:41 PM

  YankeeJim:

  courteneyfish:

  Icon's post wasn't there when I posted mine

  Icon must be getting moderated.  :-D

  and about time too...the garbage he comes away with on a regular basis :)

  only joking......Icon's an icon of Greek like stature i.e Pheidippides (Google it)

   

• oneeyedjohn 9,588 Posts

  Fri, Oct 11 2013 4:51 PM

  Have said this many times in many forms, but not once have any of my complaints to WGT been dealt with anything other than respect and fairness.

  It is boring to say and repeat nice things, but its true.

  Right, that should help me break 60 in the Allianz challenge later on.

• Mushy01 2,567 Posts

  Fri, Oct 11 2013 5:35 PM

  +1 1eye