Yes, something needs to be done. BY YOU! Quit playing that part of the game and your problem is solved!
Person after person comes to these forums with the same complaint. Every one of them admits to continuing with the practice of playing matches that frustrate them in this way Why? Let the quitters frustrate each other.
If enough people quit playing that area of the game, WGT will do something about it. Otherwise, WGT will continue to take in more and more revenue from you and your complaints will remain meaningless to them.