@Ducati:
Good picture, brave volunteers on virtual ground... Alas, it misses some things.
Take the expectations towards a company with a booming internet gaming site,
take the mods who professionally throw "hope" confetti to the patrons,
take the players who won't stop to hope for a positive turn.
You have to look very matter-of-factly to recognize the nature of this 6th circle. One indirect hint is in the FAQ, first lines: Premium service is in the forum, with priority over their help form. Q: Who does service in the forum?
True despite the typo:
Ducati916: Dante's gate.