PRStevenson: The 'scroogers' are happy.
I do believe it was you that said you were disappointed.
I certainly do not know everything about WGT, but I do have a pretty good understanding of business.
As such all free offers are designed to ultimately sell more product and expose the product to as many potential users as possible.
Here is an analogy - go to Spain.Portugal on a package holiday and you will be greeted in the streets by smiling assassins - yes time share sales agents.
You get a FREE feast of paella or sardines, even cheap wine or beer, then have to sit through a hard sale pitch, and the theory is you will sign on the dotted line with no cooling off period.
Ok WGT do not do the hard sell, the coax you with a free ball/putter or shot pal etc. But as these run out, the punter will then decide they should buy more to get through the round, and after all, they may be pretty good.
As a business they do not HAVE to offer anything, after all the product is damed fine. Sure some good PR never goes astray, but all PR is ultimately designed to increase sales.
At the end of the day and with such diverse range of customers (demographics, social and economic) they will never please everyone.
Many businesses thrive on the Holiday Season, WGT is not really such a business - all I was pointing out is at any time of the year, there are opportunities to seize so why should WGT be any different?