The canned email comes if you file a complaint using the "finished survey and didn't get paid"...I do that and file another using "other" from the menu and a brief explanation telling them I have a screenshot...
I have actually received about 13 full payments in the last 2-3 months, paid all but one complaint...
these are from yesterday
We had a chance to review your support ticket on the Peanut Labs Helpdesk. Thanks for being patient! Upon your next login you should see the 90 Credits reflected in your account balance. If you don't see the Credits within 24 hours of receiving this email, please feel free to contact us directly at support@peanutlabs.com with the subject line:
Missing Credits | Reference #: 454564721
Regards,
Peanut Labs Support
We had a chance to review your support ticket on the Peanut Labs Helpdesk. Thanks for being patient! Upon your next login you should see the 90 Credits reflected in your account balance. If you don't see the Credits within 24 hours of receiving this email, please feel free to contact us directly at support@peanutlabs.com with the subject line:
Missing Credits | Reference #: 454577919
Regards,
Peanut Labs Support