Forums

Two window problem

• 59 Posts

  Mon, Jan 19 2015 7:32 AM

  After hitting PLAY NOW a new screen opens and gives the message 'does not support two browser windows.

  IMO I only have one open

  What now?

• WGTadmin 1,166 Posts

  Mon, Jan 19 2015 10:56 AM

  Just check to make sure that you are only logged in from one browser and one window. You may have a window minimized and don't realize it.

• ScottHope 10,427 Posts

  Mon, Jan 19 2015 12:47 PM

  Might be worth checking the task manager and closing down all processes for your browser.

• 59 Posts

  Sun, Jan 25 2015 6:02 PM

  Checked all suggested replies so far. This happens on all 3 of my computers running Windows, Mac and Linux and using 6 different browsers - IE, Firefox, Chrome, Yandex, Opera, Safari.

  Any other ideas?

   

  Brian

• why9 907 Posts

  Sun, Jan 25 2015 7:44 PM

  djuser:

  Any other ideas?

  pin the game client page and come in thru that .

  http://www.wgt.com/gameclient.aspx

• ScottHope 10,427 Posts

  Mon, Jan 26 2015 12:21 AM

      Over to you @ Customer Support.

• 59 Posts

  Mon, Jan 26 2015 7:06 AM

  why9:

  pin the game client page and come in thru that .

  how does one pin the client page?

  Brian

   

• ZioMio 4,680 Posts

  Mon, Jan 26 2015 8:44 AM

  djuser:

  This happens on all 3 of my computers running Windows, Mac and Linux and using 6 different browsers

  djuser:

  Any other ideas?

  Use the LOG OUT in ALL 6 browsers and turn the PC OFF. Repeat for the remaining two PCs.

  Then call Scott in the morning.

• ScottHope 10,427 Posts

  Mon, Jan 26 2015 8:57 AM

  ZioMio:

  Then call Scott in the morning.

  I'm busy [see pic above], lol.

• ScottHope 10,427 Posts

  Mon, Jan 26 2015 1:15 PM

  djuser:

  how does one pin the client page?
  Brian

  What why9 means is just to use the link he posted to create a bookmark or favourite in your preferred browser, so you can go straight into the game, rather than go to WGTs home page and then starting a game from there.
  
  Are you able to post screenshots of your problem?