WGTadmin:
Just wanted to post and update. We are still tracking down the exact specific of this situation so that it does not occur in the future. There has been a decrease in players reporting the problem via the bug report tool and we have received fewer emails at Support.
The issue may have been due to players being stuck on one server but we are not positive. I just wanted to let you know that we are making progress and really appreciate your patience. We know it is not the best experience.
Thank you again for the understanding.
WGT
This issue has been ongoing for a few weeks, worse on some days than others. Very bad today, reasons for no responses to WGT folks are just giving up and are of the belief that WGT will say its a cache issue or a computer issue. The normal response as it is always the customers problem. I think that other game has bought WGT and trying to crash it. Please get this repaired, this is very troubling to all players.