Totally agree with you OP, Alosso`s claim is technically correct but its their site so they are responsible. I had issue before with Supersonic for 8,000 creds. I was getting nowhere for weeks until i threatened to cancel my transaction with bank, and then it was not Supersonic who came forward to help, but Casino.com themselves, they contacted supersonic and bang, creds awarded.
In those weeks WGT said its not their fault, i advised Supersonic are a company they are promoting, i again and again disagreed......during my 3 weeks wait, WGT, because i made a complaint, actually sent me a satisfaction survey asking how they dealt with my commplaint lol.......oh yes..pffft......Good luck with it
Bubbs