pdb1: But if they are not listening or reading . The info sent out will reach no one .
Huh - "info sent out"?
My point is, the information has not been sent out by WGT. As usual, it has been brought into the forum by users, and, as a lucky exception, it has been confirmed here by the mods.
Plus, the "user's workaround" proposed here in this case makes me cry - we should risk an unwanted situation and then ask CS for help???
In general, no matter how big the bug is, the public is not informed by them, thus to claim "every owner should know" is highly questionable at least.