WGT, employ some SCRUM Masters to take these issues to the table with sprints. This is not new technology with software updates and maintenance. Not hard to figure out.
Product owner, is the customer
Developer has a burn down list on what glitches to tackle, so the the first is getting kicked out of multiplayer games, two person games, blue screens
then create a SPRINT and work to develop these issues, in tandem,,,,
Get a log of server crashes and what is the root cause...
thanks!
kevin