@OP
TY for taking the time to explain (although my post was somewhat rhetorical).
I agree with everything you have said. I would suggest most players have dealt with the same issues. I still believe WGT has not addressed many of the glitches, because it will cost $$ or labor, or both. With no legitimate competition, there is no pressure to do so.
I agree with Paul that hope is somewhat futile. Chad has sold his interest in the company, perhaps realizing the end game. He is now a ghost and WGT is adrift.
I use this site simply as a social forum. I chat with "friends", I stay connected with people in other countries, etc. The actual game is merely a backdrop.
You have many people on your friends list. I am sure you are close with some of them. You are an exceptional player, with nothing left to prove..so perhaps just use the site for social purposes, like I do. Your frustration level will diminish..:)
ct