Antwilliam:
Such abysmal Public Relation.....most responsible Companies value their consumer....WGT appear to hold theirs in contempt, and treat them such......
What should be an easy decision.....pay them the Credits they are due....you created the mess....and as a gesture of goodwill give a sleeve of balls to all effected by your incompetence...The balls as far as I'm aware cost you nothing....so why not be magnanimous for once.....
Whilst it will not do much to help you appalling reputation regards Public Relations, it would be a good place to start rebuilding some goodwill...
Here's hoping
Tony
+1
Dear WGT/TOPGOLF,
Since my other post never made it through moderation (have
no clue why) I am going to try again to reach someone with authority in this
company. It is quite obvious that there was a MAJOR problem with the update
last night that caused an extreme amount of anxiety and frustration to more
than 75% of your customers as evidenced by the forum threads. I too was very
angered by this update as it cost me in tournament winnings both on the WGT
site and my CC.
Now I understand that things can go wrong with every update,
but this one was a MAJOR problem the likes I haven’t seen since I came on board
983 days ago. I’m a bit curious as to how your decision to placate your
customer base with 1 free ball came about. I personally take this meager
gesture as a sign of how your COMPANY CULTURE is really structured.
In my
experience in corporate functioning, it was always better to personally
reach out to the entire customer base with a true heartfelt apology and a
generous sincere offering that was greater than the offence perpetrated, either
knowingly or unknowingly, by anyone connected to the company. This is CORPORATE
BUSINESS 101.
I’m not here to ask for the moon as recompense, just that
the feeble gesture on your part will probably disenfranchise more of your
customers than has already happened with the issue of the day. Might I suggest that the powers that be take
the time to really take an honest look at the situation and review the
consequences? Maybe getting an honest opinion from outside the COMPANY might be
a good start, say from some of your own experienced clientele.
In closing, I want you to reflect on a quote from Gandhi
that I stressed to all who worked under me in my company. It changed my
company’s environment immensely and we grew exponentially.
" A customer is the most important visitor, on our premises.
He is not dependent on us.
We are dependent on him.
He is not an interruption on work.
He is the purpose of it.
He is not an outsider to our business.
He is part of it.
We are not doing him a favor by serving him....
He is doing us a favor by giving us the opportunity to do so."
Thanks for taking the time out of your day to read this
Steve