I've also had a problem with a bracket tournament.
I bought into a bracket tournament for $100cr that my country club was having. I played the 1st round and then the game froze because there wasn't enough players. It was like that for over a month. It, the game, was waiting for more players It's was into the 2nd month later when the bracket game was not posted anymore.
I e-mailed WGT about this & I never heard from them. I guess I'm out a 100cr.
"THANK YOU" very much WGT!
Disgruntled player,
IJACK21