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pro shop / ball purchase

• Scootereagle 94 Posts

  Sun, Jun 4 2017 8:42 AM

  yes, but seeing the problem was more widespread, I'm not worried there isn't going to get resolved rather swiftly, too.      Scootereagle

   

• Scootereagle 94 Posts

  Sun, Jun 4 2017 8:43 AM

  TYVM,    Scootereagle

   

• WGTShamWow 924 Posts

  Sun, Jun 4 2017 12:29 PM

  Just an update, our team is aware of this issue and actively investigating this. We hope to have it fixed ASAP. Its looking like only balls purchased through the Game Client are being affected and purchases through the ProShop: http://www.wgt.com/proshop/ are giving out the right amount. 

  If you purchased through the game client and didn't get a full sleeve, use the link below to send CS a message with the ball type/name purchased and date they were purchased. This will help them get these out to you faster. 

  http://www.wgt.com/help-request.aspx

   

  Thanks!
  WGTShamWow

• alosso 21,072 Posts

  Sun, Jun 4 2017 1:10 PM

  A workaround, if you have time enough during a game:

  Visit the Pro Shop while the game is running. You may buy the same(!) balls there and they will be available in the game.

• micheldess 819 Posts

  Sun, Jun 4 2017 2:11 PM

  Just the same happens to me

  I just buy a pack of nike 81 balls for 550 credits and i receive only one ball.

  I just send a message to the costumer services, hope they give me the two balls back...

• micheldess 819 Posts

  Sun, Jun 4 2017 2:30 PM

  Scootereagle:

  I thank you for insight. Just got to message the GG (golf gods?) lol... they are fair peeps, for sure...                                                                                                                                                                                                                                                                                                                  Regards, Scootereagle

   

  scott how much time you wait to receive the two balls back ?

  Usually when we buy balls we see this :

  2017-06-03

  Purchase 3 Pack of NIKE 20XI-X RZN Balls (L81+) (White)

  Pro Shop

  -550 Cr

  And this time i see this :

  2017-06-04

  Purchase 20XI-X RZN Ball (L81+)

  Pro Shop

  -550 Cr

• Bijlstar 3 Posts

  Sun, Jun 4 2017 2:42 PM

  Well, I am pleased to say WGT responded and solved the issue correctly!!

• micheldess 819 Posts

  Sun, Jun 4 2017 7:53 PM

  Same for me, i just receive an e-mail and the balls back

  Thank you the costumer services

• alosso 21,072 Posts

  Sun, Jun 4 2017 10:04 PM

  Not fair IMHO - you should get what you payed for without having to ask for it. And, how many continue without noticing? (it's not visible in the situation)

  Another feature that has failed to work after years of "no problem" - leaves a bitter taste of crookedness, since it's to their own advantage...

  HackWilson1930:

  Who would start a round irl with only one ball in their bag?

  Not IRL, but this is a computer game. I never cared for the balls, too lazy to count 'em and trusting in the game's functions and honesty.

  No more :(

• alanti 10,564 Posts

  Sun, Jun 4 2017 10:53 PM

  alosso:

  Not fair IMHO - you should get what you payed for without having to ask for it. And, how many continue without noticing? (it's not visible in the situation)

  +1

  I have hardly played in a week and got the message again....so bought without thinking.

  Then I saw another thread on this issue and adds up why they "vanished" so quickly.....well I will not complain to CS.....I simply will not play for a week. 

  Integrity and WGT are so far removed from each other - anywhere else this would be seen as a scam.