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pro shop / ball purchase

Thu, Jun 29 2017 4:23 AM (44 replies)
  • alanti
    10,564 Posts
    Sun, Jun 4 2017 10:57 PM

    WGTShamWow:
    I would suggest sending CS a message about this and they should be able to add the 2 balls that are missing.

    I would suggest you rename CS the BS department.

    This should simply not occur and I would put money on the fact if it was the other way around, this issue would have been fixed within minutes. 

    Shameful

  • alosso
    21,069 Posts
    Mon, Jun 5 2017 1:14 AM

    alanti:
    Shameful

    +1!

    WGTShamWow:
    I would suggest sending CS a message about this and they should be able to add the 2 balls that are missing.

    I would suggest to add a full sleeve per complaint in order to not appear as cheap.

  • Robert1893
    7,719 Posts
    Mon, Jun 5 2017 5:51 AM

    WGTShamWow:
    There is a recent issue where balls purchased though the game client, like with the "Buy a Sleeve" button when you have one ball left, are only giving one ball instead of a sleeve.


    Here's what I don't understand: why is WGT not more proactive in making this information known?

    You have two forums available to you in which you could let players know. Either you could post an announcement in the news section, or you could post a thread in the forums. But I don't see where WGT has done either.

    In other words, you're aware of a glitch but don't let players know about it. It's no wonder people are upset and there are now multiple threads on this. WGT needs to show a little transparency on some of this stuff.  

  • alanti
    10,564 Posts
    Tue, Jun 6 2017 1:26 PM

    Robert1893:
    Here's what I don't understand: why is WGT not more proactive in making this information known?

    You have two forums available to you in which you could let players know. Either you could post an announcement in the news section, or you could post a thread in the forums. But I don't see where WGT has done either.

    In other words, you're aware of a glitch but don't let players know about it. It's no wonder people are upset and there are now multiple threads on this. WGT needs to show a little transparency on some of this stuff.  

    +1

    I have now read that the in-game purchase has been disabled - which should have been done the second this bug was reported. 

    As we all know, if it had been the other way around, WGT would have stopped it immediately AND repossessed any additional balls given away!

    But they probably rely on players like me, who was a little confused how the balls were used so quickly, so I did nothing.

    Why should I contact CS? I am their customer so it is on them to do due diligence and  correct their mistake.

    I will not bother to contact them, I will just stop playing for a week or so. I know who loses overall, and it is not me lol.

    Unfortunately Robert, transparency and WGT can never be used in the same sentence.

  • Robert1893
    7,719 Posts
    Tue, Jun 6 2017 2:32 PM

    alanti:
    Unfortunately Robert, transparency and WGT can never be used in the same sentence.

    I have to agree.

    +1

  • JasonNumber100
    2,909 Posts
    Tue, Jun 6 2017 10:12 PM

    How do I contact customer services?

  • alosso
    21,069 Posts
    Tue, Jun 6 2017 10:32 PM

    Use "Contact" below.

  • shing1
    443 Posts
    Thu, Jun 8 2017 2:18 AM

    still happening, just purchased 3 packs of balls from pro shop n received feck all,

    bloody joke wgt is, keep fixing things that aint broke, bloody idiots

  • bubbsboy
    6,879 Posts
    Thu, Jun 8 2017 12:49 PM

    So what are they doing. Days now ffs.

    How long can it take to fix. Do they actually do anything after someone presses the button for the WGT weeklies to appear , and a few RGs.

    Customer services work, ohhh do they work.

    Mods work but not as much as they did as we get fook all updates.

    This forum is used for folk to raise points and argue ofer it. WGT are supposed to respond, or are they not.

    I sent a complaint regarding no credits and receiving 1 ball instead of 3. They replied saying they are working on the credit for comp issue and that it seems my purchase did not go through......it was a gift not a freakin purchase ffs.

    Ahhhhhhhhh anyone got a brick wall i can borrow ?

     

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