Forums

Help › Forums

Fix the issues

rated by 0 users
Fri, Aug 25 2017 7:10 AM (11 replies)
  • PAGES
  • 1
  • 2
  • Gavman0212
    10 Posts
    Wed, Aug 23 2017 8:25 AM

    Not sure how many other players have the issue of another player disconnecting or the game crashing and then once you reload you have lost?

    It's very enjoying when you lose everything and all you get back from customer service is a standard email to say unfortunately they can't refund.In my book that is theft.

    And I am not talking 1000 coins here, I lost 12.5 million when another player disconnected on the last hole before I could putt for the win.

  • phred952
    2,714 Posts
    Wed, Aug 23 2017 1:44 PM

    This is a common problem.  Best thing is to only play against friends.  WGT is not going to change this as they have no way of knowing who caused the disconnection.

  • Gavman0212
    10 Posts
    Thu, Aug 24 2017 3:53 AM

    Doesn't make it a very good game if you can only play against friends.

    How do you make those friends in the first place?

    More and more people are disconnecting because they know that they have a chance of winning. I have had some try it before even pkaying a shot because they are a Pro and I am a master.

    The main problem is that customer service don't listen, and they can tell what the score was and at what hole the disconnection happened, so if I was 4 shots up, why would I disconnect?

  • phred952
    2,714 Posts
    Thu, Aug 24 2017 12:56 PM

    Gavman0212:

    Doesn't make it a very good game if you can only play against friends.

    How do you make those friends in the first place?

    More and more people are disconnecting because they know that they have a chance of winning. I have had some try it before even pkaying a shot because they are a Pro and I am a master.

    The main problem is that customer service don't listen, and they can tell what the score was and at what hole the disconnection happened, so if I was 4 shots up, why would I disconnect?

    This seems to be a huge problem on the mobile app.  Regardless, WGT is not going to change how it is treated.  Disconnections also happen that are not caused by a player choosing to do so.  WGT has no way to tell why someone disconnects...choice or a problem.  So they will not punish players for disconnecting.

    If you want to make friends, try joining a Country Club.  I have made friends both through my CC, with other people I have met on the WGT Forum, and playing AS and MP games.  It's easier if you are playing on PC instead of Mobile, I guess.

    If you are interested in a small, friendly CC take a look at the one where I'm a member.  It's called Fair Play Golf Club.    We have a mixture of free and paid entry fee tournaments, and we have a handicap system we use for some of the tournaments to help level the playing field between the tiers.

    Anyway, just like in life, friends can be found here if you make the effort.

    Enjoy the Game, and hit 'em where you're aiming.

    phred952

  • Gavman0212
    10 Posts
    Thu, Aug 24 2017 1:13 PM

    Not really the point I was making, to get friends to start with you need to play. Why would you want to play if you keep losing coins due to disconnection?

  • K7JBQ
    1,468 Posts
    Thu, Aug 24 2017 2:43 PM

    Maybe because with 12.5 million coins and $5 you can get a coffee at Starbucks.

  • phred952
    2,714 Posts
    Thu, Aug 24 2017 4:22 PM

    Gavman0212:

    Not really the point I was making, to get friends to start with you need to play. Why would you want to play if you keep losing coins due to disconnection?

    No, as I said Join a CC and you have a chance to make lots of friends.  The issue of disconnect / forfeit on mobile has been brought up multiple times for quite a while.  WGT hasn't changed it yet, and based on past practice, it's not going to change.  

    Of course you can contact Customer Service and see what they will tell you, if you haven't done that yet.  I don't think that will help you at all.  Bottom line is to either change how you play, live with it, or quit playing. 

  • borntobesting
    9,700 Posts
    Fri, Aug 25 2017 2:59 AM

    Gavman0212:
    The main problem is that customer service don't listen, and they can tell what the score was and at what hole the disconnection happened, so if I was 4 shots up, why would I disconnect?

    They do listen if you send your request in a respectful manner. I have had many issues resolved by customer service because I try to be respectful when sending the request. But if you just send a rant  they probably will ignore it.  And if your messages to CS are anything like these few posts I can see why they might not respond. 

  • biggunky
    156 Posts
    Fri, Aug 25 2017 3:38 AM

    The only issue I can see is that the OP is playing mobile platform. 12.5 million coins will buy you....

    In my pro shop I see not a single item that I can buy with coins, useless in a PC based game

  • PAGES
  • 1
  • 2
RSS