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RANK WGT's CUSTOMER SERVICE

• Essisdaddy 5,883 Posts

  Wed, Oct 4 2017 9:58 PM

  What an A-hole I was...

• jayw4862 3,364 Posts

  Wed, Oct 4 2017 11:23 PM

  I typed in WGT and World Golf Tour, and neither showed up in search. In my 4 1/2 years here, I've never had a problem with WGT's Customer Service. Now the QA folks, programmers, the mods (since TG took the reins) participation in the forums, and the lack of a REAL security sweep/cheat catcher gets a F- from me.

• Jimbog1964 8,378 Posts

  Wed, Oct 4 2017 11:28 PM

  What Jay said.

• Bowl64 3,119 Posts

  Thu, Oct 5 2017 12:18 AM

  CS has treated me very fair and have helped me out a couple of times when i`ve screwed up. This mess is down to some programming clusterf*ck, WGT as a whole gets a minus for the lack of information regarding this particular situation. //Bjorn

• DodgyPutter 4,690 Posts

  Thu, Oct 5 2017 1:11 AM

  Any dealings I've had with Customer Services have been well handled. I also agree with everything else Jay says.......Surely though a company that lets it's customers get fleeced by cheats, provides a product that often breaks etc etc isn't providing a good service to it's customers however well the department with that name performs........... .......Saying that I don't on balance think helping them to climb on that listing would help anyone.

• Duckster789 534 Posts

  Thu, Oct 5 2017 1:12 AM

  No one more rank than the TopGolf!

• whooshdangit 1,246 Posts

  Thu, Oct 5 2017 1:12 AM

  

• jenwren 2,753 Posts

  Thu, Oct 5 2017 1:17 AM

  Agree. Never had a problem with customer service.

• pearljammmmer 4,268 Posts

  Thu, Oct 5 2017 6:30 AM

  Same here. Customer Service has always replied quickly whenever I have contacted them. The problem isn't their customer service, it's their tech support - i.e., bugs that don't get fixed, and/or the fixes end up creating more bugs, etc.

• Essisdaddy 5,883 Posts

  Thu, Oct 5 2017 9:25 AM

  I wasn't - I'm not - talking about the department, rather the concept.For the record, the department has (or rather those therein have) never been anything other than polite & helpful when I have found it necessary to contact them. If anyone thinks WGT has provided its customers with any sort of service over the forum/PM/etc issue, congratulations, I'm speechless.