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RANK WGT's CUSTOMER SERVICE

• Whiskeybreathe 2,276 Posts

  Thu, Mar 8 2018 11:16 AM

  Can customer service   respond with more than a  '' be patient '' ?    Not here .... it  is rare  if they ever do respond ... They have done very little to help this good customer .

  Support gets a  two thumbs down from me . 

• Essisdaddy 5,883 Posts

  Fri, Jan 7 2022 11:03 AM

  A BIG thank you to WGT Customer Service. 
  
  I used to play a LOT, now sporadic, and I recently fell foul of the Buy Credits thing where your $20 purchase resets to $50 if you go to change anything.
  
  Not the first time I've done it either (I think it's spelled s-e-n-i-l-i-t-y).
  
  I whizzed off an unhappy (though not offensive) mail to the guys and gals at CS, and within 2 days - $30 refunded.

  Thank you, sincerely.

• jacktrade51 11,160 Posts

  Fri, Jan 7 2022 8:27 PM

  Sounds like a great experience.

  My experience with WGT Customer Service has generally been pretty good.  The big issue is patience is required if one files on Friday-Saturday.  The customer service people apparently have weekends off.

  Tom.