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500 credit offer

Sun, Dec 10 2017 5:40 PM (2 replies)
  • QuotaRelief
    101 Posts
    Wed, Nov 8 2017 4:05 PM

    Folks, when I fired up WTG on my iPad an offer appeared that said something like "500 + 500".  The offer basically said if I purchased 500 or more credits I'd get 500 more.  It was actually a little unclear - thought if i purchase 1000 or more perhaps I'd get that amount. However, no question it was at minimum an offer of 500 free credits.  Clicking on the offer took me right into the options to buy credits.  I purchased 2000 credits for $19.99, and that's exactly what I got.  Frankly I think I got totally screwed and would like to know how I get this fixed? 

    Note this wasn't a "watch a video" or "do a survey" offer.  It was very clear if I made a purchase I'd get at least 500 credits more.  

    Honestly I feel deceived.  Anybody else have this problem or have any advice?

     

     

     

  • WGTUniverse
    94 Posts
    Wed, Nov 8 2017 4:41 PM

    QuotaRelief:

    Folks, when I fired up WTG on my iPad an offer appeared that said something like "500 + 500".  The offer basically said if I purchased 500 or more credits I'd get 500 more.  It was actually a little unclear - thought if i purchase 1000 or more perhaps I'd get that amount. However, no question it was at minimum an offer of 500 free credits.  Clicking on the offer took me right into the options to buy credits.  I purchased 2000 credits for $19.99, and that's exactly what I got.  Frankly I think I got totally screwed and would like to know how I get this fixed? 

    Note this wasn't a "watch a video" or "do a survey" offer.  It was very clear if I made a purchase I'd get at least 500 credits more.  

    Honestly I feel deceived.  Anybody else have this problem or have any advice?

     

     

     

    Send a message to Members services so they can help resolve this issue. 

    They are friendly and helpful folks. :) 

    https://www.wgt.com/help-request.aspx

  • Sancastrese
    1 Posts
    Sun, Dec 10 2017 5:40 PM

    Same thing just happened to me. I saw that offer so I bought 1000 credits and I only got 1000 credits and not the additional 500 credits. I'm livid. I wouldn't of spent that money if I knew I wouldn't of got it. I messaged customer service and waiting for a reply

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