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How to contact us and what to do in case of errors or bugs

• LaserbeamBobby 2 Posts

  Thu, Sep 13 2012 8:46 AM

  I played a game on Monday starting with 93% game completition, spent over an hour playing a 4 ball being disconnected 3 times. Three of us holed out on the last hole and while waiting for the last player received a message “ you have disconnected 3 times from the game you have been disqualified “. Disconnection is happening every game with the message “ an error has occure please close this window and try again “ I have not been able to complete a gamesince and I now down to 73% which when people see it boot me from the game.

  I buy my golf balls etc on a regular basis, but if this continues I won’t be coming back. Please sort it cos its a brilliant game.

• drewmar98 35 Posts

  Thu, Sep 13 2012 10:03 AM

  It's killing us all I think unless one has a $4000 system. I am frustrated as hell. You are not alone.

   

• mickb74 290 Posts

  Fri, Sep 14 2012 12:13 PM

  3 games today.all ended with the message "we are sorrywgt have encountered a problem close this window" etc etc ...im not one of the "big guys" on here,but just thought id post ,my % was at 97 a couple of days ago..heaven knows what it will be after this ..if wgt has a problem,dont punish us..the honest players.

• zzturk 150 Posts

  Sat, Sep 15 2012 8:53 AM

   

  I complained to Google with details and accused them of intentionally ignoring others' complaints. I even went so far as to threaten to dump Chrome entirely and recommend that my friends at other networks do the same unless A. they replied to me directly, or B. They fix the flash problem that I detailed for them to the last pixel!

  Last week, I got a new chrome update (after about seven bad ones over three weeks) and it finally works!

  No more going to full screen and having several features freeze up.

  The last good one had been 11,3,300, 268

  The new one (still working fine) is 11.4.402.265

  However, there are other mitigating problems which you can help yourselves avoid.

  When most people right click/settings and see that flash is "only" taking 16KB, they don't realize it's only for that screen - flash is accumulating in flash cache, such as past played holes and any or all of those video sites you may have encountered, especially those from Zynga games. U-tube also eats up flash cache space.

  So (as recommended by WGT), I always set my flash storage to 10 megabytes (the next to last setting on the right) to keep from locking up and/or having meter skip, and slow loading.

  Even in the middle of a game (when it's not your turn or you're playing alone), you can (on chrome) access your toolbar and clear history (careful to exclude from the cleaning your saved passwords if you desire).

  Also, you can leave the play screen open and X-out of your main WGT screen session (which will reset your flash cache) - then simply reconnect to WGT. 

  None of that counts as a disconnect because your game screen is still open. I often do this without problems.

  Lastly, and it sounds useless but it works... often (about every 7 or 8 swings), I release the moving power bar and let go all the way without trying to hit the ball. It does not count as a charged swing and it usually stops power bar stutter.

  Or, you can join my CC (The AFC Northern Golfers) or friend me and we can try to work things out together. Please have at least 1 gig RAM if you do.

   

• Padra88 7 Posts

  Tue, Sep 18 2012 10:43 AM

  Just finished the strangest 9 hole blitz challenge at Wolf Creek.  Every single shot me and my opponent hit went out of bounds although i hit them decently.  Not only did i lose the credits i played with i lost 2 callaways.  Never seen 2 people score 0 in a blitz before, any ideas people?

• jrmj1944 1 Posts

  Tue, Sep 18 2012 1:54 PM

  I think wgt sucks big time and not even close to beinng accurate in scaling of shots. I tink it was a good idea but needs alot of ork to become even close to feasible. Sorry for closeure.

• Clifftrick2 1 Posts

  Tue, Sep 18 2012 2:05 PM

  I have the same issue.  Good connection but get same message.  Driving me crazy

   

• Rifleman53 17 Posts

  Thu, Sep 20 2012 7:39 PM

  I,too,am having the same problem with the putting. Cant sink a simple 4 ft put for birdie or par. I have been at  master 66.15 for approx. 4 days now. Is getting very frustrating and have about lost intrest. I havent shot so many bogeys and dbl bogeys since I was at Hack tier. The green speeds are so unpredictable when it says "very fast". Pull meter to 4 ft on a 3.8 shot and it may roll 8 or 9 ft.. Then next green it will come up short. Can you guys do away with the beta?

   

• davedennis 28 Posts

  Fri, Sep 21 2012 3:21 AM

  i have just had that, was playing alternate shot, on 2nd hole, it cut me off, I tried 4 times to get back in, pressed 'resume game' , nothing happened, then it told me I had lost the match, what is going on. please ged rid of these bugs,

  Something in the programming is cutting people off and not letting them back in, its not my computer or my connection, they are fine. ITS SPOILING THE GAME

   

• menacing1 7 Posts

  Sun, Sep 23 2012 7:51 PM

  I've posted here before about the bugs in the system, but now I'm really pissed off. Tonight while playing Oakmont in a twosome we were kicked off FIVE TIMES on the very first hole!  Managed to make it through 3 holes where I was -2 and it did it again, and told me I disconnected three times so I lost the match.  Like I'm going to disconnect three times on my own when I'm two under.

  What pisses me off more than anything is that WGT will not acknowledge that there is a problem and that they are working on it.  When I joined in May of this year this rapidly became my favorite hobby.  Since their last system maintenance maybe five weeks ago the game has become not even fun to play.  Sooner or later people will find something else to do, and take their wallets with them.

  Get your act together WGT.  You had a good thing going and you ruined it.  None of us experienced these problems prior to your last "fix".  Acknowledge that your f****d up, reimburse players for their lost money, and get your game fixed so that we can all enjoy it like we used to.