Johniedino: Give it up cruiser because you will not get an answer
More good, typical advice. Big help.
Your problem in this case is not WGT's, cruiser. You get that message when your ISP messes up. I get it once in a while, too, and when it happens I see my modem lights going crazy. I know there's nothing I can do until the ISP gets its act together. Just because the icon in the tray says connected I know there's some monkey business going on on the other side of the modem. FWIW, patience when that happens is the best thing you can do. You can't blame WGT if they can't see your computer.
Icon's answer implied that you knew that message meant ISP problems and pretty much said he has the same trouble once in a while.