All might be forgiven if,as I surmise, you have a connection with the Bearcats of the University of Cincinnati. That being said, there probably is an issue with a mobile account that is separate from a PC / Facebook account.
The basic answer to your question is that you need to play 9 or 18 hole ranked rounds. Playing coin games on mobile will not fill this need. Head to head games outside of the coin rooms can be set up as ranked rounds, but for the most part, solo play for 9 or 18 holes will work best.
As suggested, getting one of your identities shut down would be a good step forward. I started play on a PC and then picked up the mobile app. When I logged on to the mobile app I used that same PC identity with no problem Not knowing your WGT history I would tend to guess you started with a Facebook WGT account. Whatever your situation, good luck, and go Bearcats.