tanneralis: Just a response from WGT would be good thanks.
I won't attempt to offer an explanation, but rather point out... if in fact you simply wanted just a response from WGT... why not simply send customer support a question and ask them directly...
The Forum tends to be a place to collaborate, connect with, brainstorm, obtain feedback from your peers, debate, and even harass and belittle one another from time to time. LOL hopefully some of those latter options are on the decline but they do occur.
So, from my perspective at least, submitting a question in the open forum is like getting one of those laser pointers and flashing it around the room knowing full well the cat is going to chase it... if you don't want to tease the cat, then don't shine the light … by asking the question where so many will be compelled to respond. LOL ok I should add dry humor and stating the obvious as well to the list.
regardless, hope you found an answer that pleases you at least for now...