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Putting Grid

• RichardBurg 9 Posts

  Tue, May 7 2019 4:25 PM

  My putting grid disappeared. Please help.

• hatcojack 410 Posts

  Tue, May 7 2019 5:49 PM

  contact wgt customer service! 

   

• DoctorLarry 4,311 Posts

  Tue, May 7 2019 6:10 PM

  RichardBurg:

  My putting grid disappeared. Please help.

  Aliens?

  Seriously - is this when you are on the green with putter selected?

  Does it happen if you are off the green but looking at a pitch or chip?

  Do you have a meter that is non-standard?

  Mobile or PC?

  We can try to help with a bit more info.

• RichardBurg 9 Posts

  Wed, May 8 2019 8:49 AM

  Seriously - is this when you are on the green with putter selected? Yes

  Does it happen if you are off the green but looking at a pitch or chip? No

  Do you have a meter that is non-standard? Don't think so.

  Mobile or PC? PC

  Thanks

• ScottHope 10,435 Posts

  Wed, May 8 2019 11:20 AM

  Have you tried clearing your flash cache?

  With your browser open, hit CTRL + SHIFT + DELETE.

• DoctorLarry 4,311 Posts

  Wed, May 8 2019 1:57 PM

  Hmmm.  Flash is often the culprit as Scott noted.

  Have you changed the browser or anything similar just before this started?  I play on PC and have never run into this before but it sounds very graphics-related - which Flash is!

  Another possibility is in the Game Settings.  In the gameclient - select Game Setting from the menu and scroll down to Putting Grid and see if it shecked "on".  I doubt it matters, but you can check "Pip Animation" as well.

  During play, you can select "Options" from the Menu to do the same things.

• RichardBurg 9 Posts

  Wed, May 8 2019 2:52 PM

  Neither suggestion worked, although when I tried to delete the cache it just kept spinning so I don't know about that.

  I did change the browser a couple weeks before this happened.

• DoctorLarry 4,311 Posts

  Wed, May 8 2019 6:06 PM

  RichardBurg:

  Neither suggestion worked, although when I tried to delete the cache it just kept spinning so I don't know about that.

  I did change the browser a couple weeks before this happened.

  Hmmm.  

  Can you get a screen capture of this?

  If you can, maybe an email to Customer Support can get some help - with an explanation of the problem.  

• RichardBurg 9 Posts

  Wed, May 8 2019 6:54 PM

  Can't get the screen shot to paste but I sent an email to Customer Support. Thanks!

   

   

• RichardBurg 9 Posts

  Thu, May 9 2019 1:05 PM

  Well I'll be a monkey's uncle! There's a tab under the putting grid that says P. Pal that I finally clicked and it came back. I must have inadvertently clicked on it. Sorry for the trouble Doc!