Forums

Unknown error

• Niknak7277 1 Posts

  Tue, Jul 30 2019 1:08 PM

  Hi, 

  I’m unable to play at the moment via my iPad!

  The game will load and I can navigate around, but when I pick a coin game, I get matched, the game starts, then as soon as it’s my go, this unknown error appears and it won’t clear, resulting in me getting timed out!

  Can anyone help?

  Thanks Nik

• DAZZA1972 257 Posts

  Wed, Sep 11 2019 4:37 PM

  i had this problem i was playing on an old iPad about 6 years old 

  then i updated iPads and all the problems stopped hope this helps cheers Darryl

  
  

• harpski1 107 Posts

  Thu, Sep 12 2019 12:39 AM

  Try a fresh install of the game. 

• adaputter 1,954 Posts

  Thu, Sep 12 2019 1:19 PM

  harpski1:

  Try a fresh install of the game. 

  its an online game no install needed

   

• SimonTheBeetle 3,666 Posts

  Thu, Sep 12 2019 1:28 PM

  adaputter:

  harpski1:

  Try a fresh install of the game. 

  its an online game no install needed

  They're talking about the mobile version.

  A WGT app needs to be installed if you wanna play on your smartphone or tablet.

• DoctorLarry 4,320 Posts

  Thu, Sep 12 2019 10:23 PM

  Niknak7277:

  Hi, 

  I’m unable to play at the moment via my iPad!

  The game will load and I can navigate around, but when I pick a coin game, I get matched, the game starts, then as soon as it’s my go, this unknown error appears and it won’t clear, resulting in me getting timed out!

  Can anyone help?

  Thanks Nik

  Can you play any other type game?  I have an old iPad and played stroke play - 3 random holes on Kiawah last night - and it worked fine.

  Best idea is to send a message to customer support.