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Survey problem - wgt response needed

rated by 0 users
Thu, Sep 22 2011 2:30 AM (3 replies)
  • oilyrag
    875 Posts
    Wed, Sep 21 2011 4:25 AM

    anything to say WGT?

     

    These are your "partners"

     

     

    Dear TrialPay Customer,

    Thank you for using TrialPay and for taking the time to email us.

    As stated in my previous email, it is completely at the discretion of the survey companies which accounts are eligible for credit, and TrialPay representatives have no control over this matter. I sincerely apologize for any inconvenience you have encountered in this matter; however, we are unable to issue you credits at this time, as we did not receive notification from our advertiser of a successful offer completion.

    If you have any additional concerns, you are welcome to contact the survey company directly for assistance.

    I apologize that we cannot be of further assistance to you.

    Regards,

    Kelly
    TrialPay Customer Support

    ** Please include the following case number in all related replies: NYv133gg **





    On Wed, 21 Sep 2011 04:22:15 -0400, "richard" < (my address removed) > wrote:
    > THE ATTACHED IMAGE IS THE SURVEY THAT WAS
    > COMPLETED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    >
    >
    >
    > IF YOU WERE UNABLE TO TRCK THE SURVEY THEN THAT IS YOUR ERROR
    >
    >
    > NOT MINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    >
    >
    > 75 CREDITS PLEASE
    >
    >
    >
    >
    > --------------------------------------------------
    > From: "TrialPay Support" <receipts@trialpay.com>
    > Sent: Wednesday, September 21, 2011 5:26 AM
    > To: "Rmcdido Mcdonald" < (my address removed) >
    > Subject: Receipt for Opinion Surveys
    >
    > > Dear TrialPay Customer,
    > >
    > > Thank you for using TrialPay and for taking the time to email us.
    > >
    > > After reviewing your customer log, it appears our system was unable to
    > > track the successful completion of the Opinion Surveys offer you attempted
    > > to complete to receive WGT - Credits for free.
    > >
    > > Please note that in order to successfully complete this offer, you must
    > > first qualify for a survey and then complete the full survey before you
    > > will be credited. As customer eligibility is determined by the survey team
    > > and not by TrialPay, we are unfortunately unable to credit you at this
    > > time. For future reference, in order to ensure proper offer tracking,
    > > please provide accurate and current information when completing all
    > > surveys.
    > >
    > > If you are still interested in receiving WGT - Credits for free, please
    > > feel free to return to the checkout to re-access the survey or complete
    > > one of our alternate partner offers that may better suit your needs.
    > >
    > > Regards,
    > >
    > > Kelly
    > > TrialPay Customer Support
    > >
    > >
    > > ** Please include the following case number in all related replies:
    > > NYv133gg **
    > >
    > >> i did a survey via opinion surveys.
    > >>
    > >> it does not appear in the list of "offers" on the support page
    > >>
    > >> i completed the survey, but no credits (it should confirm immediately)
    > >>
    > >> i have proof of completion
    > >>
    > >> richard
    > >
    > >

  • WGTicon
    12,511 Posts
    Wed, Sep 21 2011 8:51 AM

    Hi

    Only thing I can recommend is you email us at members@worldgolftour.com I don't have anything to do with this area.

    -wgticon

  • SHRUDE
    5,835 Posts
    Wed, Sep 21 2011 9:21 PM

    LOL, exactly the same emails that i get when i email them

    I email them screen shots as well.

    Airheads there cant fathom time zones for a start

     

    check this out

    http://www.wgt.com/forums/t/61405.aspx

    I like to ask them..

    "you reply with "as previoulsy stated' 

    yet in my email history of our conversation you hadnt previously stated that at all."

    If you are good enough to provide the portal and the rewards for completing the surveys then you are good enough to honour them. I HAVE in fact contacted the survey or offer providors and they INSIST it is part of the agreement that TRIAL PAY administer any errors on any sites associated with the opportunities.

    So .. please.. administer and provide the reward that you TEMPTED me with.

     

     

     

  • oilyrag
    875 Posts
    Thu, Sep 22 2011 2:30 AM

    my problem was resolved by the above email address

     

    ty

     

     

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