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Videos on S20 phone

• TopFlite7 340 Posts

  Mon, Sep 30 2024 1:26 AM

  Haven't played in a while and on my S20 phone wanted to watch videos to gain credits. Entered my player name and password and when it started I have a new player name Topflite73 not Topflite7. Is there away to correct this? I'm level 84 not a hack.

• ScottHope 10,349 Posts

  Mon, Sep 30 2024 1:40 AM

  Try signing in with your original name and password. I'm not sure if lettercase is important, but it might make a difference here with TopFlite7 and Topflite73. Of course you will have to log out of Topflite73 first.

  You can delete the unwanted account afterwards.

  In the app...   Settings > Account > Delete account

• TopFlite7 340 Posts

  Mon, Sep 30 2024 2:04 AM

  I did sign into my account and still can't watch videos.

  And I did delete the other account.

• ScottHope 10,349 Posts

  Mon, Sep 30 2024 2:13 AM

  Is your app up to date?

• TopFlite7 340 Posts

  Mon, Sep 30 2024 2:23 AM

  ScottHope:

  Is your app up to date?

  Yes it is and I also cleaned the cache off of app on phone.

   

• ScottHope 10,349 Posts

  Mon, Sep 30 2024 2:28 AM

  Hmm...   what happens when you poke the watch videos button?

• TopFlite7 340 Posts

  Mon, Sep 30 2024 2:35 AM

  ScottHope:

  Hmm...   what happens when you poke the watch videos button?

  Nothing. There are no videos to watch when that screen pops up.

  I tap survey and get a paperchase to possibly take one also.

   

• ScottHope 10,349 Posts

  Mon, Sep 30 2024 2:43 AM

  Could you try using a VPN, might have something to do with your location but I really have no idea.

• TopFlite7 340 Posts

  Mon, Sep 30 2024 2:49 AM

  ScottHope:

  Could you try using a VPN, might have something to do with your location but I really have no idea.

  Never had to use VPN before with my other android phone.

  Just noticed a pop up when I tap video.

  "Video provider error."

  Please restart the app to resume watching rewards videos.

  I guess that means restart app on phone?

   

• ScottHope 10,349 Posts

  Mon, Sep 30 2024 2:51 AM

  Could work, try both app and phone.