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I think I have trouble with free videos

• CostaSan 7 Posts

  Wed, Dec 9 2020 9:07 AM

  Traduzione di google traduttore:

  They no longer upload the 75 free videos to be able to earn the 150 daily credits.
  More or less I can see about thirty but this amount varies every day.
  Is this my problem alone?
  Can I get back the chance to watch the 75 daily videos?
  Thanks
  

• Mythanatos 2,216 Posts

  Wed, Dec 9 2020 9:19 AM

  If you are using Android based system then learn how to reset the Advertising ID.

  if you are using Apple... iOs got rid of the Ad ID. so now you just have to restart the app multiple times.  Can sometimes help things out by turning off ad tracking. Sometimes it helps by turning it back on.  Apple and ads are a bit of a mess right now.

• CostaSan 7 Posts

  Wed, Dec 9 2020 9:51 AM

  Uso Android

• borntobesting 9,695 Posts

  Wed, Dec 9 2020 11:08 AM

  Mythanatos:

  If you are using Android based system then learn how to reset the Advertising ID.

  if you are using Apple... iOs got rid of the Ad ID. so now you just have to restart the app multiple times.  Can sometimes help things out by turning off ad tracking. Sometimes it helps by turning it back on.  Apple and ads are a bit of a mess right now.

  On Apple devices go to settings/privacy/Apple advertising and turn off Personalized Ads. Since i did that I can watch all 75 ads without ever having to restart the app. 

  Doing this also  gives you this message, (Turning off personalized ads will limit Apple's ability to deliver relevant ads to you but will not reduce the number of ads that you receive,) It appears with Apple trying to deliver ads relevant to you actually limits the number of ads you can get at one time. (edit)

  I tested it again and I was able to watch all 75 ads in about 20 minutes or so and only restarted the app once and I probably didn't need to restart it then, 

• Mythanatos 2,216 Posts

  Wed, Dec 9 2020 12:10 PM

  mine will still stop here or there even doing what you say. i've done it both ways. 

  either way sometimes it just wont load new ads. sometimes wait 5 minutes and they are fine. sometimes haveto wait longer.  i can still get to the max just sometimes there are gaps between when i get them

• craigswan 31,650 Posts

  Wed, Dec 9 2020 12:29 PM

  there have been no video's to watch here in uk for month's .

  I have google chrome .

• SimonTheBeetle 3,638 Posts

  Wed, Dec 9 2020 1:06 PM

  craigswan:

  there have been no video's to watch here in uk for month's .

  I have google chrome .

  They're talking about free credit videos on the mobile app, Craig.

• CostaSan 7 Posts

  Wed, Dec 9 2020 1:37 PM

  Penso di aver risolto.

  Occorre entrare nelle impostazioni del proprio telefono;

  Selezionare Privacy;

  Selezionare Annunci;

  Selezionare reimposta ID pubblicità.

   

• BogeyMan3650 3 Posts

  Sat, Dec 12 2020 9:02 PM

  I agree with the tracking workaround above on ios14. So for me on iPad that’s search for Tracking . tracking privacy. Toggle that off and on. Then you get videos loading with the usual need to close app a couple of times. For me just turning tacking off wasn’t enough had to switch it off and on again.

  Similar to the way reset advertisers Id worked I have to repeat that step occasionally. So try reloading first, if that doesn’t help then toggle the tracking privacy again. Load WGT and you agree the extra prompt, then videos play again. Limit is 150 credits but the message is different for that so you know you’ve reached hard limit for the day.