SimonTheBeetle:
Switch to Telus. You won't have any of those problems. ;)
Here, in southern Ontario, the predominant cable provider (by a long way) is Rogers. In western Canada, there is mainly Bell (I think).
Anyway, I agree that Telus is a better carrier, but not possible to get Cable from them here. The missus has a cell phone with Telus, but our cable and internet is Rogers. We were down about 24 hours.
ct