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Everything is SOOO slow

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Sun, Mar 20 2011 2:52 AM (25 replies)
  • jayjonbeach
    689 Posts
    Mon, Mar 8 2010 8:05 PM

    This is now becoming an every night thing, not just Friday and Sunday anymore and last Friday it was a 6 hour window instead of maybe the "normal" 3 that I see.

    I'm talking the website is slow, just loading pages, etc.   Graphics are slow to load in the game and there is graphic "stutter", holes are slow to load, scenes are slow, stutter and sometimes get missed completely like your ball landing and of course, to go along with all this the ever hated meter stutter. 

    I can tell you it is not my PC and not my ISP, I have my PC running bare minimum stuff and have trimmed down Windows to the bones.  I can surf the net anywhere and speeds are the same as always, just not here.  I can run any other program without delays but not here.

    This all points to one thing and one thing only.  This is NOT the only factor for a lot of people but for some of us, it IS the only factor. 

    I can play during the day or at 3 in the morning and the game is lighting fast and plays like a dream, during peak hours though it is getting pretty annoying and seems to be getting worse. 

    The times in question that are pretty much consistently bad are 6pm - 10pm PST, sometimes it will go later too. 

    I don't need a response on this, I just want WGT to be aware if they are not already. 

    Thanks  :) 

  • Richard4168
    4,309 Posts
    Mon, Mar 8 2010 8:23 PM

    I agree Jay. For me the ball rolls like an egg sometimes on the green, and I experience a lot of ball flight freezing during the times you speak of. I'm using game booster now and the meter is considerably better as a result. (Yes WGT I send bug reports)

    It's hard for me to play at 3:00 am, but at 7:00 am CST, the game is pretty smooth until around 2:00 pm CST. It's better from 4:00 to 6:00 pm and then it starts acting up again at the times you mention.

    It's got to be server overload. The times you mention would explain it.

     

  • Infinito3010
    3,689 Posts
    Mon, Mar 8 2010 11:27 PM

    I might be a little naive. However, one would think with all the internet traffic we have server loading should not be an issue.  The only conclusions one can make is that their servers are slow.  But considering the amount of active users WGT has at any given time this should be a non issue.  The only possible explanation is the assets for the various courses we do play are being transferred to the players computer during game play. 

    Thus, perhaps a better way of alleviating this issue would be for the player to download all the assets at once.  Hence, when the player decides to play a tournament, ranked round, etc only the course conditions need to be uploaded to the players computer.  The flip side of this it would alleviate the load on the servers since the only time you would need to address the assets is when they have a product update. 

    Secondly, after we play a couple of rounds all the assets should have been transferred by then to the players computer.  This assumes you do not clear your cache.  However, with fast connections and fast computer properly configured, this should be a non issue also.

    Just my thoughts on the subject.

  • jayjonbeach
    689 Posts
    Tue, Mar 9 2010 12:31 AM

    Unfortunately none of this is that simple and I can tell you that all these things are issues, no two ways about it.  Its not that a server is "loading", its that the server is loaded down that causes these things and this is not surprising to anyone in IT.  Load balancing, server ram, SQL configuration and many other things come into play. 

    I am playing now at 3am EST and everything is fast, load times, screen shots, ball flight, and the meter is perfect.   Do you want to take a stab at explaining why that is when it wasn't at 10pm PST?   And why its like this every Friday and Sunday night, and lately seems to be spilling over into other nights like tonight?

    I know the answer, there is really only one conclusion you can draw. 

    Here are some small interesting observations I made:

    At 9pm PST, standing at first tee at St. A  average CPU 65%, pretty high.  During this time, some CPU spikes were noticable, like 3 in one minute up to 90-95%.

    Ball flight and and screen loading 85-100%.

    Standing on fairway 50%, spikes occuring here also. 

    Dragging aim around 80%

    Standing on green 86% average. 

    These are pretty high numbers and yes my computer is running bare bones, game booster (shuts off a bunch of stuff) and configured properly, my computer is just not that new, which has no bearing on play during the OFF-PEAK hours as I can play trouble free just fine for HOURS on end, really from 3am to 9pm no issues, that is an awfully long time and I have played anywhere in that time frame for months, no issues, as I am not working. 

    So now, tonight still,  at 1:30am EST/10:30pm PST, when many people have gone to bed, take a big wild guess at what happened to my numbers? 

    Any idea why?   I know, I know exactly why.   And no, its not some bot or my virus program updating like another user would like us to believe and has insinuated, on Friday I seen terrible performance for 6 hours straight, nothing runs for that long and not every night either, not to mention it varies from one night to the next. 

    Here they are from 1:30, compare to above. 

    Standing on tee box 30%, spikes up to 58% much lower overall

    Ball flight and screen loading is the same, as expected.

    Fairway 3%.  THREE.  Talk about a drop here, I left it for 2 minutes solid.  Still spikes happening, normal up to 20%, one up to 70%.

    Aim is the same as expected. 

    Standing on green only a little less at 82%. 

    -----------------------

    What does this mean, possibly nothing and other users have already reported problems with the game when they NEVER get more than 20% CPU usage.  There are many more factors to consider here but this alone was interesting at any rate and what causes the spikes?  friends?  server activity?  Note with with the game not running there are NO spikes. 

    To me none of these numbers matter and I knew what the results were going to be before I did the test, the bottom line was clear from the beginning.  When someone plays at all hours of the day and only has problems in a 3 hour window and that happens to be when the most people are playing, I mean come on. 

    See it really doesnt matter how good someone's computer is.  A bad computer means issues at anytime, and will be much worse in peak hours.  A good computer means that when things on WGT's end are good, your game will run fine.  When WGT servers are loaded down, you can have the best newest lighting fast machine out there with the highest speed connection and you are still going to see issues, that's just the facts and people with those machines have already attested to exactly that.  Further to this, I guarantee you that if you ran the game at 8pm PST on a dedicated server, over the internet, and only allowed ONE user onto the server, he would have no issues, and again that only leads to the same conclusion. 

    Not all that informative and very simplified but here is a small overview of the why, see the 2nd point, which is the one in question and point 3 within that is the only solution for me, other than WGT doing some things on their end: 

    http://www.computerhope.com/issues/ch000620.htm

  • TaterNater
    545 Posts
    Tue, Mar 9 2010 5:30 AM

    with u 100% J iv'e noticed during the hours u mentioned that all these things are affected and i just assummed there were alot of folks playing which in turn slows down wgt servers... ur on the money here!!!

  • Infinito3010
    3,689 Posts
    Tue, Mar 9 2010 7:22 AM

    Question, how many users would have to be playing to have an impact on an individuals game play.  Couple hundred thousand players  or more at once.  Secondly, how many active users are on this site.  Based on leader board stats I think that number is around 50000.  So in my opinion, there is more to this issue than meets the eye.

  • jayjonbeach
    689 Posts
    Tue, Mar 9 2010 8:28 AM

    Are these numbers from the air?

    Really they aren't relative anyway unless you know exactly how beefy the WGT servers actually are, a crappy server can be loaded down by 5 users, yes five.

    I also wouldnt try to ascertain anything from the leaderboards either, there are thousands and thousands of people who just come here to socialize in a match play and dont bother with any tourneys, and these are a big bulk of players in the peak hours, regular folk.

    I can't believe anyone, could read everything that I wrote above in those two posts, including the link I provided which spells out exactly what I have said from the beginning many moons ago, and still think that the sky is not blue. Let's call a spade a spade already please unless there is something concrete to add, which there really can't be. Not even the whole communication thing held water, you can't test a computer in non-peak hours and come to any meaningful conclusion.

    There is really nothing more that needs to be added, the main facts are in & speak volumes and I know if we surveyed users with good computers, which I have done already to some degree, it would only support what I have already observed, and it has.

  • Infinito3010
    3,689 Posts
    Tue, Mar 9 2010 9:11 AM

    Careful, as I said, there is more to this issue than meets the eye. 

    Even during peak times here is my total CPU loading.

    On the tee:   2%

    on the Fairaway;   17%

    on the green;        30%

    Now, lets consider another aspect to this.  During last year at the time of the U.S. open there would have been considerable traffic on their servers.  I did not experience any meter issues during week.  Strange isn't it. Considering the audience that WGT is vieing for, and the fact that the USGA and US open venues their servers are obviously top notch.

     

  • jayjonbeach
    689 Posts
    Tue, Mar 9 2010 9:38 AM

    I'm sorry but there is nothing more, no stones unturned, and nothing more for the eye to see.  I did mention there are more things to consider BUT they have very little bearing on the prognosis here.

    What you just said supports what I am saying and I've already said that CPU usage is not the only factor when you have users like yourself and others with high end systems still seeing issues, no one seen meter issues in the beginning of this games development, no one seen them for quite some time after either (to my knowledge from what I have read in past very old forum posts) Now that they game is MUCH meatier and much more popular and there are close to a million users, there are issues. 

    No, nothing is strange, at all here.  I guess you doubt my knowledge on the subject, thats one of the reasons I provided an external link and if you search a bit more on the net, you will only find more and more evidence supporting what I have already said. 

    I do like to debate, really I do, as much as the next guy or maybe more and I'm sure you've seen me here enough to know this already, but for some reason I am NOT open to it on this subject...lol   Its already been hashed out more than it needs to be IMO and I guess I am frustrated that people still want to even question how it could be anything else after all that has been said and observed and it is a known fact that server load will cause the issues that people are seeing, look at the link!

  • Infinito3010
    3,689 Posts
    Tue, Mar 9 2010 10:03 AM

    Well, I do like a healthy debate that is civil.  However, I to know what I am talking about.  There is combination of various things that no one thing can be the cause to issues that some players experience.  At the beginning the clients computer was the cause. I don't bye that.  If one considers that all communications are suspended at the time the player starts its swing and only the results of that swing are relayed to the server, thus, one beg to ask the following question.

    To me it is a programming issue as it relates to the flash component, browser, etc......

     

    And yes, I have read lots of threads on this subject.  Here is one thread.

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