Forums

absolutly no customer service

• bypass07 1,360 Posts

  Sun, Oct 14 2012 9:55 PM

  piztaker:

  I'll bet most of the whingers don't even try to contact WGT. On the very few times that I've had problems, I've had them sorted within a few days with courtesy and haste.

  everytime i contact WGT about a problem it's met with the customary form letter , once they gave me  sleeve of balls, but usually it's the lack of feedback from the powers that be that lead to frustration. i'm trying to be positive about this site because the game is great but ....... come on WGT

• bypass07 1,360 Posts

  Sun, Oct 14 2012 10:13 PM

  RIP amanda todd

• billcliff 2,616 Posts

  Mon, Oct 15 2012 12:40 AM

  me too

• pjctas0822 4,615 Posts

  Mon, Oct 15 2012 12:48 AM

  Not me. Getting things settled in an untimely fashion after one spends their hard earned cash is not good customer service. I have a post going about getting credits and not a fookin word from customer service other than a generic letter stating it could take some days to resolve. Bad customer service. BTW They have never compensated me for anything. I only get what i paid for and sometimes not even that.

   

• Buggyyy 1,963 Posts

  Mon, Oct 15 2012 12:56 AM

  If you email WGT's Support Team, they're pretty quick with solutions. They will respond very quickly via email. 

• pjctas0822 4,615 Posts

  Mon, Oct 15 2012 4:28 AM

  Buggyyy:

  If you email WGT's Support Team, they're pretty quick with solutions. They will respond very quickly via email. 

  Of course they will . Its automated dude. and generic I might add.

• smehsmeh 21 Posts

  Mon, Oct 15 2012 10:04 AM

  I've never really had any issues with the game that needed sorting out. 

  Simply saying others have had plenty of problems and you can't call "we will look into it in" a forum post proper customer service for a game that makes quite a bit of money. For the amount things cost it should be higher quality .

  Whiners ? lol I see plenty of legends and high up ranks boo hooing about not enough pay tournaments and this and that. 

  When they boo hoo wgt jump and makes tournament they can play like high stakes 10,000 credit tourneys.

  But when lower tier players suggest anything it's whining.

   

• WGTpizza 1,656 Posts

  Mon, Oct 15 2012 11:18 AM

  pjctas0822:

  Buggyyy:

  If you email WGT's Support Team, they're pretty quick with solutions. They will respond very quickly via email. 

  Of course they will . Its automated dude. and generic I might add.

  To provide some clarity: Our support system consists of real people, not robots. We have maintained a 24 hour response time for a long time now. If you contact our support department, you will receive relative information to your request, and in a timely manner. Sorry if you have had a different experience, pjctas0822, I'd be glad to help you with whatever you need :)

   

  Stay classy,

  -WGTpizza

• pjctas0822 4,615 Posts

  Mon, Oct 15 2012 11:57 AM

  WGTpizza:

  pjctas0822:

  Buggyyy:

  If you email WGT's Support Team, they're pretty quick with solutions. They will respond very quickly via email. 

  Of course they will . Its automated dude. and generic I might add.

  To provide some clarity: Our support system consists of real people, not robots. We have maintained a 24 hour response time for a long time now. If you contact our support department, you will receive relative information to your request, and in a timely manner. Sorry if you have had a different experience, pjctas0822, I'd be glad to help you with whatever you need :)

   

  Stay classy,

  -WGTpizza

  Sorry I should have been specific. Yes Pizza on your end its not robotic on Trialpays it is until you use the support link in the offers area. TY for helping me.

   

• WGTpizza 1,656 Posts

  Mon, Oct 15 2012 12:10 PM

  pjctas0822:

  Sorry I should have been specific. Yes Pizza on your end its not robotic on Trialpays it is until you use the support link in the offers area.

  If you ever have problems communicating with one of our survey partners, please contact our support department and we will do whatever we can to help expedite the situation :)

   

  Stay classy,

  -WGTpizza