I have been a loyal wgt customer until right now. Bought the flowers, got the charge posted to my cc, got the flowers (looked nothing like the picture) but did I get the credits? HELL NO!
I will become a trouble maker on your site and inform everyone i play with of this issue, and a couple more that have been festering in me.
A very unfortunate situation for me, and soon to be WGT. You have lost my trust as well. I might suggest you fix the situation very soon.