I spent most of my career, sales/marketing. Management and training. If a CUSTOMER, came in with a problem. The first thing I said was "I can take care of that". Never did I say call here, do this, fill out that. I took care of it. This has become a principle thing with me now. Don't know who's FAULT this issue is. Might be my bad. But, WGT customer service needs to learn how to "OWN: any issues that come up.This amounts to about $10. I spent $40 the 1st 2 weeks on site. Which was just over a month ago. I would have spent MUCH more. WGT is penny wise, POUND foolish. The purchase I made from the sponsor, was a lark. Not something I needed. Having the professional background I have. I understand the relationship between sponsors and the site. I tried to participate. In addition, my Norton subscription has expired. I was about to use WGT sponsor link again. I was about to spend a little more on a MacAffee subscription, through WGT...THis would have benefitted WGT... NOT ME.... Not now.. WGT, doesn't seem to get it. A customer with a problem, has ALREADY an inconvenience. Why, would you make them jump through new hoops.