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VERY SLOW LOADING!

Fri, May 8 2015 4:21 PM (192 replies)

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YankeeJim

25,827 Posts

Tue, Apr 29 2014 12:02 PM

WGTadmin:
Has this been occurring since Saturday?

Friday just about the time WGT closed up shop for the weekend.

WGTadmin:
Is it consistent on every course and hole?

No.

WGTadmin:
Does it also occur when combing the Forums or searching player profiles?

This is where it's the worst.

MainzMan

9,591 Posts

Tue, Apr 29 2014 12:06 PM

WGTadmin:

We are reviewing this situation since there are increasing reports about slow loading. Has this been occurring since Saturday? Is it consistent on every course and hole? Does it also occur when combing the Forums or searching player profiles?

For me it's been very bad since about... ... Hmm, Saturday is probably right. I find I can play solo rounds pretty much normally, I use Maxthon 3 for that and for nothing else. The home page is the game client, I just open the browser and go. It is taking a bit longer than I'm used to for the main screen to load but actually playing is fine.

However, doing anything else in the game is very slow. By anything else I mean browsing the forums, watching videos, checking out leaderboards etc. I use Firefox for this but I really don't think it has anything to do with the browser as every other web site I go to is loading fine.

I hope you guys can sort it because it's really getting annoying.

courteneyfish

15,796 Posts

Tue, Apr 29 2014 12:11 PM

Perhaps it should be in the contract of all WGT staff that they have to play the game each day. People were complaining on Friday and Mr Admin is asking questions on Tuesday.

commonguymd

303 Posts

Tue, Apr 29 2014 12:24 PM

WGTadmin:

Hey WGTers,

We are reviewing this situation since there are increasing reports about slow loading. Has this been occurring since Saturday? Is it consistent on every course and hole? Does it also occur when combing the Forums or searching player profiles?

Thank you all for your help in this matter and for the folks that are having slow loading, we appreciate your patience.

For the players that are not experiencing slow loading, have you done anything differently? Any troubleshooting?

Thanks

Really? 4 days later? Anyway, since Friday night it happens in starting games, maneuvering around any part of the site and occasionally it freezes for a minute during play in the middle of a back swing. There are plenty of people telling you in this thread and in other threads about it. It is hit or miss. Click on the forum button for instance and it might load in 10 seconds or 2 minutes or switch to some down for maintenance message. Click again and the opposite might happen, a quick load. Many times you will get the down for maintenance page for a few minutes when clicking on players, forums or tournaments. You can't get to anything. Other oddities is like when I couldn't get to bracket games; it would only load the page half way.

It's hard to determine when or why it happens. Using firefox or chrome - no difference. It says waiting for WGT.com... OR transferring data from psj-gs01.wgt.com when it happens in the bottom bar on firefox. It just spins up top. Overall once you can actually get a game started, it isn't too bad.

YankeeJim

25,827 Posts

Tue, Apr 29 2014 12:31 PM

courteneyfish:
People were complaining on Friday and Mr Admin is asking questions on Tuesday.

Not only that, the right hand apparently doesn't know what the left hand is doing because Icon acknowledged the problem Sunday in this very thread.

dedBuNNy

1,919 Posts

Tue, Apr 29 2014 12:42 PM

Just wow!

Here's an idea.... CHECK THE FUKIN' SERVER/S LOGS YOU MORONS!!!!

Really? You're in here asking players for details? Un-fuckin-believable!

WGTadmin

1,166 Posts

Tue, Apr 29 2014 12:47 PM

@COURTENEYFISH, COMMONGUYMD, and others;

Icon posted a message on Sunday and we believed that the matter was resolved. The Customer Support agents were not receiving as many emails since the afternoon on Saturday actually. We thought the issue was complete and site performance was back to normal.

I apologize for not being as diligent in responding to this thread since others were still reporting slow loading. I do want to thank you all for providing more information, especially the fact that the loading is worse on the Forums and viewing tournaments and occurs using different browsers. I will be sure to forward the team these comments to help with a solution.

Thank you all for your patience.

commonguymd

303 Posts

Tue, Apr 29 2014 12:52 PM

YankeeJim:

courteneyfish:
People were complaining on Friday and Mr Admin is asking questions on Tuesday.

Not only that, the right hand apparently doesn't know what the left hand is doing because Icon acknowledged the problem Sunday in this very thread.

Quoting Icon:

"It's unclear what they are as it could be their routing or DDoS attack or several other things, so hopefully they it will resolve itself."

Seems he figured it would just resolve itself and let it go.