Forums

Video Carousel not working

• sluny 126 Posts

  Sun, Jun 14 2015 11:23 PM

  Video Carousel is not working for more than one week allready, after clicking on the adv the message "Sorry! We are unable to process your request. Please try again" is displayed.

   

  Tested in Google Chrome and Internet Explorer, when this will be fixed???

• geofray 19 Posts

  Mon, Jun 15 2015 3:24 AM

  hola comunidad wgt

  efectivamente el carrusel de videos no funciona correctamente

  se superponen 2 videos al la vez y sale el error descrito por el jugador anteriormente

  señores wgt soporte favor revisar urgentemente esta opcion

  saludos comunidad wgt...geofray 

• sluny 126 Posts

  Tue, Jun 16 2015 12:13 AM

  Still not working, any reaction from WGT staff????

• PhilA2 441 Posts

  Tue, Jun 16 2015 1:08 AM

  SAME CRAP DIFFERENT DAY!!!

   

  0 out of 7 today!  All were  "Sorry! We are unable to process your request. Please try again." 

• sluny 126 Posts

  Tue, Jun 16 2015 2:45 AM

  But one thing remains the same, zero feedback and support from wgt staff...

• normanave 149 Posts

  Tue, Jun 16 2015 3:02 AM

  Been going for 3 weeks now.....

• PhilA2 441 Posts

  Thu, Jun 18 2015 2:14 AM

   

   

  1 out of 7 today!  Other 6 were  "Sorry! We are unable to process your request. Please try again." 

• sluny 126 Posts

  Thu, Jun 18 2015 2:39 AM

  Ring, ring, haloooooooo, WGT EMPLOYEES, you have BUG reported in your creation, shouldn't you take some action?!

   

  Bug description update:

  Now it looks like after clicking on one ad in the carousel many advertisements are started at once, below the message "Sorry! We are unable..."

• siggipj76 2,989 Posts

  Thu, Jun 18 2015 3:37 AM

  Did you send a report to customer service?  I have not had any issues with videos. It is likely on your end , antivirus ad block etc. 

• sluny 126 Posts

  Thu, Jun 18 2015 3:51 AM

  siggipj76:

  Did you send a report to customer service?  I have not had any issues with videos. It is likely on your end , antivirus ad block etc. 

  No I did not. I tried to contact their support few times before but they responded only once. And I think, when there is official bug log forum, they should read it and respond, othervice this forum is completely obsolete.

  And no, I am not using any ad blocker and antivirus cannot have anything to do with it, There are no configuration changes on my side for at least one year, And it is doing the same in Google Chorme and  Internet Explorer, so it is clearly problem on WGT side. BTW I am software and web developer, so I know what am I talking about, at least I think so...