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Redeem views for credits

Thu, Dec 7 2017 8:21 AM (51 replies)
  • mathia14
    1,271 Posts
    Thu, May 19 2016 6:05 AM

    I redeemed 100 views to get 75 credits.  It was deducted but I didn't get the 75 credits this morning.  It's never happened before.  Does anybody know who to contact to resolve the problem?  I usually refresh and they showed up, but not this morning.  Bummer.

  • twinponds169
    3,039 Posts
    Thu, May 19 2016 6:27 AM

    Been seeing inklings of this problem in the forum lately. Getting ready to cash in 2 thous views, afraid to do it now. Keep us informed of any progress you make here, if you could please. Thanks!

  • lonniescott711
    4,204 Posts
    Thu, May 19 2016 6:30 AM

    Give it a while and see if it posts to your account . Then if not go back to the carousel and in the bottom right corner you will see a question mark . Click on that and it will take you to the page where you can contact them  . Sometimes its a glitch between WGT and Livegamer and credits are slow to be posted . Also check your account to see if the credits were received but not posted . For that contact C/S and they will fix it for you . Hope this helps .

  • SimonTheBeetle
    3,638 Posts
    Thu, May 19 2016 6:40 AM

    It just happened to me a few minutes ago, too. I came to the forum to ask the same about the issue and found your post here. There must be some problems since I'm not the only one experiencing it.

  • mathia14
    1,271 Posts
    Thu, May 19 2016 6:58 AM

    Will do for sure twinponds.

  • mathia14
    1,271 Posts
    Thu, May 19 2016 6:59 AM

    Ok lonnie.  Thanks.

  • mathia14
    1,271 Posts
    Thu, May 19 2016 7:23 AM

    I just sent an email to livegamer with my email address so will look sometime later to see if I got anything from them.

  • mkg335
    5,491 Posts
    Thu, May 19 2016 7:47 AM

    Same here...just tried to redeem 100 views for 75 credits.  Views were deducted but didn't receive credits.  Sent report to Livegamer and also wgt customer service.

  • mathia14
    1,271 Posts
    Thu, May 19 2016 7:49 AM

    mkg335:

    Same here...just tried to redeem 100 views for 75 credits.  Views were deducted but didn't receive credits.  Sent report to Livegamer and also wgt customer service.

    I got a reply saying that their staff is looking into it.  Now where have we heard that song & dance before?????  I forgot to mention that even the supersonics ads spin a couple of times then craps out.  UGH.  Maybe andyson should dig deep.  He has ways to dig things up.

     

  • WGTdbloshoe
    2,840 Posts
    Thu, May 19 2016 12:18 PM

    There was an issue that occurred with Livegamer this morning.  They let us know about an hour ago that the issue has been fixed.

     

    - WGTdbloshoe

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