lee22sharon: I even made an open request on the forums many years ago on how to do a screen shot. NEVER received a response
Baloney. I don't believe that for a second, there's always a ton of help here. A simple "screenshots" in the forum search box gets 1980 responses, the 4th of which is exactly how to do it.
http://www.wgt.com/forums/t/93280.aspx
And there's no question this approach with WGT gets immediate results. I have seen it firsthand. One of the few solids WGT has always done, they take it very seriously and pay immediate attention to it.