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How to contact us and what to do in case of errors or bugs

Tue, Nov 5 2024 5:55 PM (1,190 replies)
  • froggyman100
    34 Posts
    Sat, May 5 2012 8:11 AM

    chipin1:

    i just got a e-mail from them:

    Hello WTG member,

    Thank you for contacting us about this. I'm sorry to hear about the technical difficulties you have come across. We are currently working on fixing a known bug that can cause symptoms similar to what you are experiencing. I apologize again for the inconvenience and I thank you for you patience while we work this out!

    Thank you,

    -WGT

    hang in there sam and maybe they can fix this soon!

    Same post I get all of the time. Computer generated garbage...

     

  • chipin1
    11 Posts
    Sat, May 5 2012 11:42 AM

    my friend pipelson said you might get a alt shot game

    going by using invite. worked for him and he's having

    the same problem as us.

    hope it helps!

    chip

  • SHEPSR
    8 Posts
    Sun, May 6 2012 3:00 PM

    Does anyone know of a similar game being offered somewhere else online?  It has now been six days and I am starting to believe that I will never be able to use this game again.

  • ashpbash
    4 Posts
    Sun, May 6 2012 4:14 PM

    Did anybody have a terrible spike yesterday whilst playing WGT? my mac pro suddenley stopped and would not restart.I logged on today and the format of WGT had changed:????

  • chipin1
    11 Posts
    Sun, May 6 2012 5:30 PM

    i played two games today but had to be invited by friends.

    you can create a game and invite.

    better than nothing for now.

    good luck, chip

  • tramilleo
    1,896 Posts
    Sun, May 6 2012 5:46 PM

    .

  • reefglider
    351 Posts
    Sun, May 6 2012 6:32 PM

    Dear WGTIcon,

    How do I get WGT to stop sending me the Reporting bugs and errors emails...I tried clicking on the item link and see nothing that says notifications...please help. I tried customer support and although they said the took care of it they did not.

    Thanks for your help. reefglider.

  • MissJT
    20 Posts
    Sun, May 6 2012 8:14 PM

    You probably already did this but, did you go to the bottom of the page and click the last option which is contact and report or ask  WGT Member Service directly .. That's what I usually do when I have a problem.. I go stright to the source, usually get a quicker soulition to the problem. I do know that it being able to compete in tourney's go by the laws of your state on gambling..  Hope this helps you.. 

  • Games4Ever71
    623 Posts
    Mon, May 7 2012 11:11 AM

    MissJT:

    You probably already did this but, did you go to the bottom of the page and click the last option which is contact and report or ask  WGT Member Service directly .. That's what I usually do when I have a problem.. I go stright to the source, usually get a quicker soulition to the problem. I do know that it being able to compete in tourney's go by the laws of your state on gambling..  Hope this helps you.. 

    I have done that and they don't do anything, but a standard clean you cache for main browsers email and your computer maintenance. They don't bother at all even if it is really there site with the problem. I contacted multiple times and got ignored.

     

  • jbiscuit
    314 Posts
    Mon, May 7 2012 3:38 PM

    No biggie, ball does something a bit freaky here just before it stops rolling! Hit a grasshopper maybe:

     

    http://www.wgt.com/replay.aspx?ID=d9e3308d-4da1-423a-90d2-a04a017451eb

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