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How to contact us and what to do in case of errors or bugs

• crushercobb 7 Posts

  Thu, Aug 15 2013 2:26 PM

  while trying to play a round with two friends, I could not get the meter to respond correctly. it went by three or four times with out hitting the ball ? when I left my computer for a minute, my playing partners said I lost my ball  ( which was new ! ) far to the right in the weeds !!!!! when I tried again to strike the ball the meter behaved the same, I quit before I lost another new ball !!!!

• JRoy267 12 Posts

  Tue, Aug 20 2013 4:48 PM

  Just almost finished another skins game,,,not thefirst time this has happened,,but had won 300 crdsthrough # 8 but wgt wouldn't allow usw to go to 9......absoutely disgusting to spend an hour or more then have it snatched away by some "error"...pulled wgt back up and it said I had won 0 credits. I understand that it is only 3 bucks,  but if this kind of service continues I will be buying 0 credits

• 2,840 Posts

  Tue, Aug 20 2013 5:10 PM

  JRoy267:

  Just almost finished another skins game,,,not thefirst time this has happened,,but had won 300 crdsthrough # 8 but wgt wouldn't allow usw to go to 9......absoutely disgusting to spend an hour or more then have it snatched away by some "error"...pulled wgt back up and it said I had won 0 credits. I understand that it is only 3 bucks,  but if this kind of service continues I will be buying 0 credits

  Please contact us at members@worldgolftour.com with the skins game id number and our customer service can look into the game.

   

  WGTdbloshoe

• Buzmaster 1 Posts

  Thu, Aug 22 2013 9:58 AM

  Twice in the past 10 days I have dutifully completed lengthy questionnaires each of which was to provide me with 120 points (total of 240 pts.).  When prompted to hit "next" after last classification question was answered, the web site was lost and did not respond.

  This becomes a huge waste of time.  It happened with the same vendor.  WGT owes me!

• JSalaz3r 4 Posts

  Sat, Aug 24 2013 9:13 AM

  I'm pretty sure other players have gotten this error, so I'm just adding my voice. Some days, when I join a stroke play tournament, the game runs fine..usually when there only 2 players, however. Whenever there are 3 or more, players, we get the often seen 'Loading' message on one player. I usually REFRESH my screen and I see that that player has disconnected and we have to wait 2.5 minutes, before getting back in the game. Of course, by that time, people who are not aware of hitting REFRESH or are just tired of waiting for the game to fix itself, usually disconnect themselves. I've also seen where when 'conversation' starts up in chat, the game will either freeze or disconnect. I played a game when through 8 holes, nobody chatted. However, on the 9th hole, someone posted 'gg' and I responded 'gg 2 all'. At that point, the game shut down, before we could complete the 9th hole. Very frustrating! So. I guess I have two requests: 1) Can you lower the reconnect time for a person from 2.5min to 30sec?  2)  Fix chat errors....It's a nice FREE game, but very frustrating when you can't even play it.

• krbygeegee 14 Posts

  Sun, Aug 25 2013 8:36 PM

  I have encountered problems since last maint....been frozen out of games 3 nites in a row.......ant explanations? 

• SubGolf 28 Posts

  Mon, Aug 26 2013 10:50 AM

  In the past week I have not been able to finish a game with my friends regardless of game mode or golf course. I have tried at least 3 times each day to play a complete game without sucess. Every game was stopped after 3 error messages from wgt through no fault of my own. WGT needs to fix this problem with their software tech personnel. The other problem is that it takes 5 minutes to reconnect when one player disconnects, this clock should be limited to no more than 2 minutes. The error message also apears in games played by myself in tournaments and I have to restart. The whole process is getting to be too much to deal with just to play a game of golf on the internet.

  SubGolf

   

• egonweber 365 Posts

  Wed, Aug 28 2013 9:09 AM

  Leadbetter puttlesson!! Keep pop up when we play alt-match, cant be true we have to remove that everytime another player makes a putt!! I'm not the best putter, but the lessons dont tell me anything i havent found out long ago!! I have cleared flash/cahe and cockies and my opponents get that annoying lesson as well!!

  I havent tried remow the flagstick yet, havent need to do it, so i dont know about i can remove that!

  Egon

• WillyBigg 2,135 Posts

  Wed, Aug 28 2013 9:24 AM

  egonweber:

  Leadbetter puttlesson!! Keep pop up when we play alt-match, cant be true we have to remove that everytime another player makes a putt!!

  Egon

  Please wgt, put Leadbeater on the bench permanently!!! SO annoying, and A/S is so hard to find players anyway, this is NOT going to help. FIX IT

• AGArgent 343 Posts

  Wed, Aug 28 2013 9:41 AM

  As of a few minutes ago, flag stick removal still a no-go....and in light of the new pins at Merion after only 2 months?....all well and good, fine and dandy, thanks WGT....maybe I can finally par #5.... but I have to ask again why no new sticks at Olympic after 14 months...worse yet, no new hole locations at RSG after TWO years?!