While I wait for a reply from " Customer Service", I've tried going through the forums regarding my issue, seeing this one, I thought I'd throw my 2 cents in. Quite a while ago I was a Tourney Director for an Online Pool league run through Cases Ladder, the Administrator at that time was fine fellow named Jim Deadlock. With all the "possible" cheat programs that were available and readily used by those unable to compete naturally, he had to come up with a solution that pleased all of his members (1200 at that time).
His solution was a program called Radmin, although it was more work for the Tourney Directors, it quickly got rid of those using forbidden software. It's a simple program allowing access to ones screen, being able to physically see all programs being run by all players while playing the game. I realize this would be near impossible here with the number of members and amount of games being played at one time but maybe there's something out there presently along the same lines.....
I'm sure WGT has something along the same lines as any poker site that award hundreds of thousands dollars out. But what do I know, I'm just a *** trying to get his prepaid gift card to work lol