Apparently no more replies are coming so I'll just make my statement as to where things are at.
WGT apparently discussed the survey issue with their lawyers, who informed them that each of those survey companies has T&Cs that don't allow WGT personnel to make statements regarding any surveys whether they work, work incorrectly or are clearly fraudulent. According to WGT, they are also not allowed to intervene on their customers' behalf. Yet they still want to do business with those people.
It is WGT's stance that even if multiple knowledgeable and experienced customers run into such a poorly performing survey, WGT is not willing to handle the situation in any way. One of the WGT employees referred to their doing anything at all as "throwing them under the bus." WGT apparently has no problem with throwing it's own customers under the bus, however. They are not even willing to review a particular survey and if they find it to be fraudulent themselves they will not just go ahead and make good on the credits, even if they aren't able to talk to the survey company about it.
On the personal side, problems still remain. I was contacted by someone in management while this affair was being reviewed. When the decision was made that WGT would do absolutely nothing, that manager did not even have the courtesy or customer service skills to follow up with me directly, instead "passing the buck" to someone lower on the totem pole to tell me.
To date, absolutely no one at WGT has apologized for the very public mistreatment for over 9 months before they even bothered to look into the situation. One person offered to apologize privately for any role he/she may have played in it but only privately. No apology, public or private followed.
To be perfectly honest, at this point I'm not sure that particular person has anything left to apologize for. An apology in this thread should be coming from someone in customer service or administrative management for the poor manner in which this was handled for what is now 11 months. They continue their pattern of ignorance and avoidance when it comes to the customer and customer communications.