@TheShoe
I'm not usually one to bother with this kinda crap anymore, but they (the people) do have a fair point on this one.
Tournament bracket play is not stroke play. Tournament play is a cumulative total of 4 individual scores. Your first stroke is just as important as your last.
Bracket play is isolated round by round. There is no cumulative score. You beat your opponent, you win. By making it to the finals, you are already guaranteed a 2nd place finish at worst.
The proper analogy would be in tennis since they also play brackets. If Venus and Serena meet in the US OPEN Final, and Serena wins due to a walkover because Venus has to go to the hospital then Venus still wins second place. She earned the 2nd place check and trophy simply by *reaching* the finals.
In no case should a technical issue result in the "house" winning. The house has already "won" by simply sponsoring the event.
Whether you or the people you take this too believe this is right is not relevant. The perception is that you are taking from the customers due to a technicality. That's not the WGT I've come to know over the last 8 years.
I'm generally a staunch defender of your business due to my past personal association. I know how you guys work, and I personally know and respect (at least 2 of) the guys who make the decisions there. However, you are in the wrong this time; and to be perfectly blunt it comes off as dishonest.
You need a viable and clear solution here; not a deaf ear. This can't simply be a "gray area" that isn't discussed in the tournament rules.
Do the right thing here.