Since the update, some serious problems have arisen. One of my cc members was locked out of the game. After 4 or 5 emails to customer support, they sent him a new password, for him to continue to play. Heres the problem, his player name is one number and 3 letters, but when he tries to log on, it says that he cant because his user name needs to be between 4 and 18 letters long. His name fits the criteria, and hes used this name since April of this year, why now doesnt it work. He isnt getting much more help from c/s, is there anything you can do to save his account. He would have written you directly, but he cant log in to the forums either. Ive sent you a friend request, as i have copies of his emails, etc. and if u could message me i can give you his info, so that you can contact him yourself. You seem like your able to get things done, and as I see it, you are his last hope. PLEASE RESPOND TO ME, as he is a great asset to our club, and a very strong player of the game.He is at the legend tier and has spent enough money, on here to warrant some help. to be able to continue playing. Merry Christmas, to you and yours. Luckystar5