Ok, here is the deal : he has had responses from each of his emails, with case numbers assigned to each one. C/s keeps resetting his password, telling him that all is fixed. Then when he tries to sign in, he cannot, but not because of his password, but because his 4 letter user name doesn't fit the criteria, which is, stated by them, needs to be ,4 to 18 letters and or numbers in length. Whats even crazier, is that he has used this user name since April, with no problems, until now. Its not the password, as they keep resetting it. A red flag keeps popping up saying, " improper user name" He has even suggested that they assign him a new user name, but then they just reset his password again, stating the issue is resolved. Totally unbelievable !