renniw52:It will not take additional resources (personnel =$$) to get to the bottom of this problem.
How do you suppose we can accomplish this without the resources (another person):
renniw52: If certain members of your team are swamped, then delegate the investigation to another person to check into the allegation
When people get swamped at WGT, they bare down and ride it out. That's the nature of small business.
renniw52: There are numerous members of WGT, who are highly trained in the computer field, who could bust these culprits in a matter of minutes.
There are many bright and talented individuals working at WGT. They have inhuman workloads and are still miraculously able to accomplish their job duties. No one here is sitting at their desk thinking "boy I have so much free time today, I think I will start looking for sandbaggers".
renniw52: They deserve protection from the parasites who circumvent the system.
This is agreed with unilaterally. This is the reason we have a Customer Support team, and a Community Management effort. If these teams consisted of more people, we could possibly offer a more comprehensive disciplinary system. Unfortunately, as with all other businesses, we have finite resources.
renniw52: You read the comments, WGT will do nothing
I would think the men and women who work tirelessly to offer the current discipline system would take umbrage with that statement. Not to mention the men and women who are disciplined daily I'm sure would have to disagree. I think this is exactly what I was alluding to in my previous post, which explained how people have the need for "instant justice".
We are a company. We will tell you what we consider to be the truth at every possible opportunity. I have zero intention of beating around any bushes - I would not be so critical about the company that I work for if that were true :)
This is a sensitive subject because no one is getting what they want. We want very much to be able to devote endless resources to every trouble area of the game. This is not a reality, however, and to tell the community otherwise would be deceitful. With this subject, all we can say is that we are doing everything within our power to produce a community free of any wrongdoings. A lofty goal, one that has not been accomplished by any online community ever in existence, but that's not the point - the point is to have a standard to strive for, which is the best any company can possibly do.
Stay classy (great job so far),
-WGTpizza