There is a difference between waiting for a friend to return and waiting for a random or two for 5 minutes a pop.
The friend I play most often has wireless DSL he drops like crazy (down to 60%), you think I care?
Most if not all, of the feedback (complaints) refers to randoms in pick up games. Most people playing such games are doing to gain max xp per round. Waiting in the lobby for people who aren't ever going to return is not fun nor a solution.
These complaints ARE the feedback. Let them be.
I help where I can or am able, if only by defending posters from the SAFP.
I can help you too - Use paragraphs!