On the communication issue; while I'm pretty sure this will not be the first time this proposed solution has been suggested, this comes from one of my tasks in my previous career when I had to trace and track lost freight and ensure the customer was kept informed of any progress, so here goes. I
How about,
A WGT employee, Icon, or whoever, opens and pins an 'answer' section, where they pick a question / proposal from the many on here, and keep us appraised of the progress, i.e. once a week post
1. What the latest developments (on that issue are),
2. What is going to happen next.
3. Any problems now or foreseen.
4. Timescale for progress.
There are enough suggestions on this forum for someone to open a whole section on this alone, and if nothing else it would go some way to alleviating the complaints over lack of communication.