anyone in business knows that communication is a vital part of success...especially when the ox cart is in the ditch. Keeping your clients appraised of what the problem is, and what is being done to solve it puts them "in the process" Ignoring the issue just escalates the problem, and ulitmately will cost you that client. And in this case....
I don't mean to be stepping on toes here but....
the "problem" was last addressed over two weeks ago...
...and so much for being "actively on the case". Admittedly Icon had mentioned he was going on vacation for two weeks so he personally gets somewhat of a pass here. But ignoring and not addressing it in the release notes when it had to be known that it would be an issue is wrong.
And this...
...again, question ignored, no response.
Maybe I'm misinterpreting the role of those with the "WGT" prefix in their names. Is the role of the "moderator" just to "police" the conversation, making sure the language etc isn't abusive etc.? Is it to be nothing more than a ventroliquist dummy and tell us the great things WGT is doing for us (i.e. top down communication)? Or is it to act as a liason between the two parties (WGT and us, the users) and listen to what is being said, communicate it to the proper people and then adise us what is being done to address the issues.
I'll admit I don't know Icon or Champion or any other "WGT'er but I do see people who do know them and they probably rightfully so defend them with "don't shoot the messenger" proverb. But certainly they must know that this "posting" issue has upset a lot of the members...and by totally ignoring it, or not addressing it for weeks and months on end does nothing to enhance their "reputation"
Like I said initially, I hope I'm not stepping on any toes here, but there has to be some kind of communication about this, or as only one customer...you're about to lose me.
Wayne (BillyMayfair)